H&R Block

khao soi
1 Star
Would NOT recommend at all! Did my taxes wrong, and asked them not to file while I checked it over and with TurboTax, but they filed it anyway, costing me an extra $4000. When I pointed it out they couldn't care less, neither did they offer to file a correction, instead asking me to come back after the season is over. And this is on a single W2, without ANY complicated taxes. Only interested in minting a customer, but very poor accounting skills. All they offer is a clerk monkey who enters your numbers into the computer (and wrong) while charging you a premium for the service.
Tuesday 7th May 2024

Jordan Clark
1 Star
My first and last year with H&R Block: - The secretary was a huge source of my frustration and a big part on why I will not return. He was clueless and actually insulted me in front of the establishment. That experience alone demonstrated the lack of professionalism H&R Block has. - Another example for the lack of professionalism was my first tax consultant I had, rescheduled my appointment with me online (through that messenger service), asking me to come earlier - which I moved my work schedule around for, and then decided she could fit another person in and canceled the rescheduling asking me to go back to my original time. Failing to honor her original intent with me. Her message to cancel didn't reach me until I showed up for the new time and they asked me to wait around for another hour or to reschedule. - Another example was my tax consultant was so overwhelmed with clients, she was not able to meet our scheduled day to complete my taxes and I had to wait another week before they were complete. We were scheduled to have a call the Sunday, the 14th (which she requested the week prior). We were messaging in the morning of the 14th to confirm we were going to chat later that day. She messaged me that she would call me that afternoon, then I never received a call...? I had to leave work on Monday to go into their office to find out if I was going to be able to file my taxes that day (this is the day the secretary INSULTED me in front of everyone... extremely rude and embarrassing). I had no clue the status of my return or when I would be able to submit. They told me casually "since youre getting money back, you dont need to file by today" (Which I did not know). And they said by the end of the week I would be able to file. (But originally, I was told I would be able to file by the 14th and then had to come into the office because no one was communicating to me when they would actually be done.) - Finally, the manager gave me a $50-off my return because of the issue I had with my first tax consultant but it was not reflected in my total bill. However, my taxes were already delayed significantly because my consultant wasn't able to complete them by the 15th (as I mentioned before), and It was EXTREMELY infuriating to try and communicate through that messenger service, I just gave up and just wanted to submit, desperate to be finished with my experience with H&R Block. There are more examples that are too much to type out. 1000000% never returning to H&R Block. How disappointing.
Wednesday 24th April 2024

Chelsea Rae
1 Star
Just called spoke to a girl who said her name was Nila, it didn't sound like that was truthful. From the moment she answered the phone with her tone I knew the call wasn't going to go smoothly. I asked for an update on my dropped off taxes, its been 10 days, she said leave a message. I asked how long it will be until I call her a call back, she replied with an annoyed tone "I dont know. I don't know. There's only one tax person here so I don't know leave a message." I said ok. Gave her my name, she read back the number on the caller ID as a call back, I said no that's not the number I want to be called back on. She kept reading the number. Then asked again my name and how to spell it. I provided all of that again. Dead silence. I said do you need anything else, she said no then hung up. "Nila" might need to reevaluate and see if she wants to be a secretary. Follow up- called a few hours later to follow up, Nila said she doesn't keep a record of who she speaks to so I need to provide my name and number again. I replied "that means you didn't write down my message for a call back." She replies, no. This is unacceptable. Very bad for business.
Thursday 4th April 2024

Ann McPherson
1 Star
They changed and then cancelled my appointment for no known reason. No audit trail. I had to fight to get a new appointment only for the person now doing my returns trying to say the original person had to do it. When she finally agreed to do it, she tried to overcharge me. My complaints weren't taken seriously. Will not be returning to this location.
Monday 1st April 2024

Ali Iddinn
5 Star
My tax advisor, Eugene Gillen, is the man! Always knowledgeable, responsive, well-mannered l, and quick with turnarounds. His expertise and skills should be commended.
Friday 9th February 2024